Privacy Policy
Yu Ying TCM Clinic Privacy Policy
At Yu Ying TCM Clinic Pte Ltd ("Yu Ying TCM" or "we", "us" or "our"), we deeply value the privacy of your personal data. This privacy policy document ("Privacy Policy") explains the types of personal data that are collected and recorded by yuyingtcm.com ("Website") and any associated online booking systems, consultation platforms, or communication channels (collectively, the "PLATFORMS"), and how we use it.
Unless otherwise stated, the term "personal data" refers to data, whether true or not, about an individual who can be identified from that data or from that data and other information to which the organisation has or is likely to have access.
If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact our Data Protection Officer, the contact details of whom can be found at the end of this Privacy Policy.
This Privacy Policy applies only to our online activities and is valid for visitors to our PLATFORMS with regards to the personal data shared and/or collected by Yu Ying TCM. This Privacy Policy is not applicable to any information collected offline or via channels other than the PLATFORMS. This Privacy Policy supplements and neither supersedes nor replaces any other consents that you may have previously provided to us in respect of your personal data.
Consent
By using our PLATFORMS, you hereby consent to the collection, use and disclosure of your personal data as described in this Privacy Policy and agree to its terms. Where you provide us with personal data of third parties, you represent and warrant that you have obtained the necessary consent from such third parties to provide us with their personal data for the respective purposes.
Information We Collect
We collect information from you in the following ways:
(a) Directly from You The personal data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal data. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. By providing such information, you are deemed to have consented to the collection, use and disclosure of such personal data in accordance with this Privacy Policy for the purposes for which it was provided. When you register for a user’s account or book an appointment, we may ask for your contact information, including items such as name, gender, date of birth, address, email address, and telephone number. Your provision of this information for account registration or booking implies your consent for its collection, use, and disclosure in accordance with this Privacy Policy.
(b) Automatically through Technology To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a small text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include:
URLs that refer visitors to our website
Search terms used to reach our website
Details about the emails we send, such as opens, clicks and unsubscribes
Details about the devices that are used to access our PLATFORMS (such as IP address, browser information, device information and operating system information)
Details about your interaction with our PLATFORMS (such as the date, time, length of stay, and specific pages accessed during your visits to our PLATFORMS, referral activity, and which emails you may have opened)
Usage information (such as the number and frequency of visitors to our PLATFORMS)
(c) From Third Parties We may receive personal data about you from third parties including:
Our business partners, including online advertising networks, analytics vendors, and companies that co-sponsor our promotions.
Social media sites, including Facebook, Instagram, and others you may use to interact with us. The personal data we receive from these social media sites is dependent upon the social media site’s policies and your privacy settings on that site.
Third-party sites, including those that allow you to integrate your third-party account with your Yu Ying TCM account (e.g., online booking platforms).
Family, friends, and others who provide your personal data to us because they believe you may be interested in our services or wish to share a product or service with you.
Companies that provide personal data to supplement what we already know about you, including data aggregators. Certain third parties might link your name or email address to other information they have collected, which may include past purchases made offline or online, or online usage information.
(d) By Combining Personal Data We may combine personal data that we collect offline with personal data we collect through our PLATFORMS. We may combine personal data we collect about you from the different devices you use to access our PLATFORMS. We may combine personal data we get from third parties with personal data we already have about you.
How We Use Your Personal Data
We use the personal data we collect in various ways, including to:
Create and manage your online accounts and profiles.
Communicate with you to provide you with updates and other information relating to our services and your appointments.
Communicate with you about your account or our relationship.
Communicate with you, either directly or through our Affiliates (where "Affiliate" means, with respect to Yu Ying TCM, its subsidiaries and related corporations) about our services, including to inform you about services that may be of interest to you.
Complete the transactions you request, perform our contractual obligations, and use as otherwise anticipated within the context of our ongoing business relationship.
Respond to your requests, inquiries, comments, and suggestions.
Verify your identity and determine your eligibility for some of our services and promotions.
Offer contests, giveaways, samples, prizes, loyalty programs, or other promotions.
Monitor, audit and analyze trends, usage, and activities in connection with our services.
Carry out short-term activities and other internal uses related to the services you receive from us or your ongoing relationship with us.
Conduct internal research and development to improve our services and PLATFORMS.
Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities, including the unauthorized use of our services, and protect the rights and property of Yu Ying TCM and others.
Debug, identify and repair errors that impair existing intended functionality of our services.
Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions (e.g., Ministry of Health regulations).
Conduct or administer surveys and other market research to improve our PLATFORMS and services better.
Send push notifications about new products, services, or special offers (if you have opted in).
Disclosure of Personal Data
Yu Ying TCM may, from time to time, disclose your personal data to Affiliates or third-party service providers (e.g., IT support, payment processors, analytics providers) for the purposes stated above. We will only disclose personal data necessary for these third parties to perform their functions.
Where there is a transfer of personal data out of Singapore, Yu Ying TCM will undertake to ensure that the personal data will be protected at a standard that is comparable to that under the Personal Data Protection Act (PDPA) 2012, through legally enforceable obligations on the recipient to protect the transferred personal data to a standard at least comparable to the PDPA.
Accuracy and Protection of Personal Data
Yu Ying TCM uses commercially reasonable physical, technical, and administrative safeguards to preserve the integrity and security of your personal data and will not knowingly allow access to your personal data other than as stated in this Privacy Policy. We also take reasonable steps to ensure that the personal data we collect is accurate and complete.
Access and Correction of Personal Data
You have the right to withdraw your consent to the collection, use, and disclosure of your personal data at any time, subject to legal and contractual restrictions and reasonable notice. You also have the right to request access to, and request for the correction of your personal data collected. Yu Ying TCM reserves the right to charge you a reasonable administrative fee in order to meet such requests. Upon payment of the requisite fee (if any), Yu Ying TCM shall process your request within thirty (30) days or as otherwise prescribed by the PDPA.
Storage and Retention of Personal Data
Yu Ying TCM reserves the right to retain your personal data for as long as reasonably necessary for the fulfilment of the purposes for which it was collected, or to which you have given your consent, or as required by applicable laws and regulatory requirements (e.g., for medical record keeping), whichever is longer.
Log Files
Our PLATFORMS follow a standard procedure of using log files. These files log visitors when they visit the PLATFORMS. All hosting companies do this and it's a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Our PLATFORMS use ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. For more general information on cookies, please refer to our Cookie Policy, which can be accessed via a dedicated link (e.g., at the footer of our Website).
Information Collected from Minors
Protecting children's privacy online is a priority. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children's online activity. Yu Ying TCM does not knowingly collect any personal data from individuals under the age of 13. If you think that your child under 13 has provided personal data on our website, we strongly encourage you to contact us immediately, and we will make our best efforts to promptly remove such personal data from our records. For individuals aged 13 to under 18, we strongly advise parental or guardian consent before providing personal data.
Amendments to the Privacy Policy
Yu Ying TCM reserves the right to amend any part of this Privacy Policy from time to time in compliance with any relevant legislation (including the PDPA), and for any other purpose as deemed necessary by us. Any amendments will be posted on this page, and your continued use of our PLATFORMS after such amendments will constitute your acceptance of the revised Privacy Policy.
Data Protection Officer
If you have any queries relating to this Privacy Policy, or if you wish to contact Yu Ying TCM Clinic on matters relating to your personal data, please contact our Data Protection Officer at: (+65) 6980 5730